Shipping policy
1. Overview
FBB Group ships all orders via FedEx and DHL Express — two of the world's leading international carriers. Both networks offer full tracking, reliable delivery windows, and professional handling suited to premium fashion items.
Shipping options and delivery times vary depending on your location and the service selected at checkout.
2. Shipping Carriers
FedEx
- Global express delivery network operating in 220+ countries and territories
- Full real-time tracking via FedEx.com or the FedEx mobile app
- Signature upon delivery available (additional fee applies)
- Shipping insurance available for high-value items
- Parcels delivered without mandatory signature unless the option is selected
DHL Express
- Global express delivery network operating in 220+ countries and territories
- Full real-time tracking via DHL.com or the DHL mobile app
- Email notification sent to recipient once parcel is in transit
- Recipients can select 'Signature Required' directly through the DHL notification
- Shipping insurance available for high-value items
3. Delivery Options & Estimated Times
We offer two service tiers: Express and Economy. Delivery times below are estimates from dispatch date and do not include order processing time.
| Destination | Express Delivery | Economy Delivery | Carriers | Notes |
|---|---|---|---|---|
| European Union | 1–3 business days | 3–5 business days | FedEx / DHL | |
| Europe (non-EU) | 2–4 business days | 4–6 business days | FedEx / DHL | Customs may apply |
| North America / Asia | 3–4 business days | 5–6 business days | FedEx / DHL | Customs duties at buyer's expense |
| Rest of World | 4–6 business days | 6–10 business days | FedEx / DHL | Customs duties at buyer's expense |
Note: Delivery estimates are based on standard working days (Monday–Friday, excluding public holidays). Delays caused by customs clearance, extreme weather, or force majeure events are outside FBB Group's control.
4. Order Processing
- Orders placed before 12:00 PM (CET) on business days are typically dispatched the same day or next business day.
- Orders placed on weekends or public holidays are processed on the next available business day.
- A tracking number will be sent via email as soon as your order is dispatched.
- Processing time: 1–2 business days (separate from shipping transit time).
5. Order Tracking
Once your order ships, you will receive an email confirmation containing your tracking number and a direct link to monitor your shipment.
- FedEx tracking: fedex.com/tracking or the FedEx Delivery Manager app
- DHL tracking: dhl.com/tracking or the MyDHL+ app
- Both carriers provide real-time status updates throughout transit
If you experience any issues with tracking or do not receive your confirmation email within 24 hours of placing your order, contact us at contact@vaultstock.co.
6. Customs, Duties & Taxes
For shipments within the European Union, no additional customs duties apply.
For all shipments outside the EU:
- Import duties, taxes, and customs clearance fees are the responsibility of the buyer.
- FBB Group will provide all necessary documentation to facilitate customs clearance.
- We recommend checking with your local customs authority for estimated charges before placing an order.
- For US shipments: a Merchandise Processing Fee (MPF) of approximately €2.63 per shipment and applicable US tariffs may apply.
FBB Group ships with declared values as required by law. We cannot mark shipments as gifts or undervalue declarations.
7. Delivery & Signature
DHL
Once your parcel is in transit, you will receive a DHL email notification. Through this notification, you can opt to require a signature upon delivery or choose an alternative delivery option (neighbour, safe place, DHL Service Point).
FedEx
By default, FedEx will deliver without a required signature. If you need a signature upon delivery for security purposes, this option can be selected at an additional cost. Please contact us before your order ships to arrange this.
8. Failed Delivery & Returned Parcels
- If a delivery attempt is unsuccessful, the carrier will leave a notification with instructions to reschedule or collect from a local service point.
- Parcels not collected within the carrier's holding period (typically 5–7 days) will be returned to FBB Group.
- If a parcel is returned due to an incorrect address or failed collection, re-shipping costs will be charged to the customer.
- FBB Group is not responsible for delays or losses caused by incorrect shipping addresses submitted at checkout.
9. Returns — Shipping Requirements
For full return eligibility and procedures, please refer to our Return Policy. The following shipping rules apply to all returns:
- Returns must be shipped back using FedEx or DHL only.
- Returns sent via standard postal services will not be accepted and will be refused.
- All return shipments must include an active tracking number.
- Returns must be shipped within 14 days of delivery confirmation.
- Customers are responsible for return shipping costs in cases of customer dissatisfaction.
- In case of defective or incorrectly shipped items, FBB Group will provide a prepaid return label.
Important: Ensure you use the correct return warehouse address provided in your return approval email. Sending returns to an incorrect address will result in a 20% restocking fee.
10. Lost or Damaged Shipments
FBB Group takes great care in packaging all items. In the rare event of a lost or damaged shipment:
- Contact us within 48 hours of the scheduled delivery date if your parcel has not arrived.
- For damaged items, photograph the damage and packaging immediately and contact us within 24 hours of delivery.
- Both FedEx and DHL offer shipping insurance — please inquire at checkout if you wish to add coverage for high-value orders.
- Claims for lost or damaged shipments are subject to carrier investigation timelines.
11. Force Majeure
FBB Group cannot be held liable for shipping delays caused by events beyond our reasonable control, including but not limited to: natural disasters, armed conflicts, strikes, pandemics, government restrictions, or other extraordinary circumstances affecting carrier operations.
12. Contact & Support
| Contact Type | Details |
|---|---|
| Shipping Enquiries | contact@vaultstock.co |
| Returns | returns@vaultstock.co |
| General | info@vaultstock.co |
| FedEx Tracking | fedex.com/tracking |
| DHL Tracking | dhl.com/tracking |
Last updated: April 2026. This policy is subject to change.